Frequently Asked Question

Confused? Dig through our list of  Frequently Asked Questions or feel free to drop a mail at admin@aura-smart.com

GET TO KNOW YOUR AURA SYSTEM

  • GET TO KNOW YOUR AURA SYSTEM
  • COMPATILBILITY
  • SETUP & INSTALLATION
  • FEATURES
  • SAFETY & SECURITY
  • PURCHASING & ORDERING
  • a. Will Aura help me save Energy?+ -

    Independent studies have shown that Aura Systems save energy. In an average home, the thermostat/lights/audio-visual systems control about half the energy bill and can have a significant impact on energy costs.

    Energy saving highlights –


    • Energy saving features includes Smart Temperature & Lighting Control to help you pick a setting that will help save energy.
    • Aura can turn down the temperature when you’re away. This helps prevent heating or cooling an empty home / unnecessary lights or systems being left on.
    • Aura can learn your daily routines and schedules thereby activating necessary components of your home only when needed.
    • Aura Systems can pay for themselves in a year or less. Independent studies have shown that Aura saved people an average of 32% on overall electricity usage. Based on typical energy costs, we’ve estimated average savings of $500 a year. Individual savings are not guaranteed.

  • b. What colors does it come in?+ -

    Aura is currently available in Black only.

  • a. How can I tell if my Property is Aura Compatible?+ -

    Our Device is a retrofit solution which can be installed into any old or new property which has electricity available.

  • a. Can I install it myself?+ -

    Yes, Aura systems are easy to install in most homes.


    You can find a local Aura Partner to install your system by using the Partner Finder.


    Note – Aura Partners are independent companies or contractors that Aura works with to help you install your Aura products. Although they are not employed by Aura, we try to maintain a network of well-rated installers for our customers to work with.

  • b. Can I get a Professional to install it for me?+ -

    If you have a complex system or if you’d just like some help, you can have a local Aura Partner install your system. After they’ve installed your Aura System, your Aura Partner installer can give you a demo and answer any questions you have.


    Note – Aura Partners are independent companies or contractors that Aura works with to help you install your Aura products. Although they are not employed by Aura, we try to maintain a network of well-rated installers for our customers to work with.

  • c. How do I Install it myself?+ -

    The Aura App will guide you through installation and setup. Here is a basic overview of the steps:


    • Get a wiring diagram.
    • Install your Aura system on the wall.
    • Set up your Aura system. Your system will guide you through answering some basic questions about your home.
    • Connect your system to the App.
    • Learn about how to use your system and change settings.

  • d. Does it need to be connected to Wi-Fi?+ -

    You don’t need to connect your system to Wi-Fi to use it. Your system will still be able to control your home and can still help you save energy.


    However, you won’t have access to all your system’s features, and some of the energy saving features on your system won’t work as well. For example, here are a few of the features you won’t have if your system isn’t connected to Wi-Fi –

    • Your system will not be available remotely.
    • Your system won’t be able to download software updates.
    • You won’t be able to control it with your phone or tablet.
    • Your system won’t be able to process any voice commands.

  • e. How do I connect my Aura system to my phone?+ -

    After your system is installed, the app will guide you through connecting your system to your phone. This will let you change settings even if you’re not at home.


    If you skip this step during installation, you can always come back later and connect the system to your phone using the app.

  • a. How and what do Aura systems learn?+ -

    Using In-Built AI & Machine Learning Algorithms, Aura monitors your daily schedule over a period of time following which it can build or automate a custom schedule for you and your house making sure resources are being utilized as and when needed. This Learning is not just limited to certain components but in fact across various devices – technically speaking, the entire house.

  • b. Will my Aura system automatically turn down when I leave?+ -

    Your Aura system can detect activity around your property to automatically switch to Energy-Saving settings when you leave to help save energy. You can enable Home/Away Assist on your system or with the app.


    Home/Away Assist uses activity sensors in your Aura system and your phone’s location to automatically switch your Aura system when you leave and when you come back

  • a. What if my Wi-Fi goes down?+ -

    If the Wi-Fi in your home goes down or something else causes your Aura system to go offline, your system will continue to control your house regardless using other wireless/wired protocols. It’ll be business as usual for those within their homes – however remote access to the device will not be possible with the device not connected to the Internet.


    You won’t be able to control your system with the app until it reconnects, but you can always make other changes at the system itself manually.


    Your system will periodically try to reconnect to your network.

  • b. What if the power goes out?+ -

    If the power goes out, it’s likely that the appliances in your house are unpowered as well. If that’s the case, your Aura system will not be able to control them. You’ll need to wait for the power to come back on to keep using your system.

  • c. What about Data Security on the Aura system?+ -

    Nest works hard to keep your data secure. In order to access your system remotely you’ll need to log into the app so you’ll need to keep your login and password secure. To help make your account more secure, you can enable 2-step verification. Information from your system is transmitted to Aura servers using secure AES 256-bit encryption to help keep your data safe.


    Inter-Communication between multiple Aura systems is also secure and encrypted at all times.

    Learn more about security and privacy at aura-smart.com/privacy.

  • d. How long is the warranty?+ -

    The Aura system comes with a standard 1 year warranty.

  • a. Is there a monthly subscription or fee?+ -

    There is no monthly fee to use your system or enjoy its core energy savings and comfort features.

  • b. In which countries is it available for purchases?+ -

    As of now, Aura is available for purchase in India & the GCC Region with new Markets being added on a regular basis. Do subscribe to our Newsletter so as to keep in touch with our latest updates & technology offerings.

  • c. Where can I buy an Aura system?+ -

    You can buy the system on our online store at www.aura-smart.com.

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